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Future-Proofing vs Firefighting: Proactive Decision-Making for Customer Success Leaders
As a CS Leader, how do you balance putting out fires vs creating strategic plans for the future, especially in troubling times? What do you do when there are competing priorities? Are there different ways to approach this? What do you tackle first?

Join Lauren Costella, CS Evangelist and VP of Customer Success for GoodTime.io, in conversation with Maranda Dziekonski, VP of Customer Success and People Operations at Swiftly and Kristen Hayer, Founder and CEO of The Success League as they discuss how they approach this conundrum and the models they use to plan better.

May 20, 2020 11:00 AM in Pacific Time (US and Canada)

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